FAQ

How do I place an order?

You must create an account, and subscribe to one of our meal plan packages in order to place an order. Once you subscribe, you will receive a welcome email with your personal Coupon Code to apply each week when you select your meals. All meals have a price, but your Coupon Code will apply the amount of the meals that your subscription covers. You will only be charged weekly, for the amount of the Meal Plan Package you chose. You may also select more meals than what your package allows. If so, then you will be charged extra for the extra meals selected after applying your coupon code. 

PLEASE NOTE: Meal selection is not supported on phones. The My Meals tab is only accessible through computers and is best supported by Google Chrome.

Where do I enter my Coupon Code ?

After selecting your meals, go to your Checkout Page. Scroll all the way down, then under the last item in your cart, you will see in green "ENTER PERSONAL COUPON CODE". Click on that, and enter your personal coupon code. After you do, the price of your cart will reflect the discount.

Payment and Delivery

Our meal plans are weekly subscriptions. You get charged weekly. If you wish to pause or cancel your meal plan, you need to do so BEFORE 6pm on Friday or we will not be able to refund you. No exceptions!

If by chance there is nothing you like on this week's meal selection, please let us know and we will refund you.

We deliver your meals every Sunday and Tuesday. Your scheduled time of delivery varies depending on your address. We will text you an estimated time of delivery on each day you are scheduled to receive a delivery. If you have any specific delivery instructions, please let us know ahead of time. If we cannot reach your door, we will not be able to deliver your meals and they will be forfeited. If you live in an apartment complex or have gate codes to access, please provide us with your delivery instructions when signing up. 

Delivery Areas

We currently deliver in the following Zip Codes. If your Zip Code is not listed below, we will not be able to deliver to you.

33179 - 33180 - 33160 -33161 - 33162

33181 - 33154 - 33138 - 33131 - 33137

33132 - 33131 - 33129 - 33133 - 33143

33169 - 33168 - 33150 - 33127 - 33136

33128 - 33130 - 33145 - 33135 - 33125

33142 - 33147 - 33167 - 33013 - 33010

33166 - 33126 - 33172 - 33178 - 33122

33174 - 33144 - 33134 - 33125 - 33155

33135 - 33145 - 33165 - 33146 - 33156

33157 - 33158 - 33176 - 33173 - 33189 - 33186

Secure Ordering & Payment Options

Your profile page is completely private, only you have access to it. We receive your order once completed, between Wednesday and Friday 6pm. All payments through our website are secure. 

Returns & Refunds

You may cancel your meal plan for the following week any time BEFORE Friday 6pm. If you fail to do so, we will not be able to refund you. The keyword to meal plans is "Plan". Our work involves a lot of planning, including planning meals for all customers and purchasing the necessary raw ingredients to make your meals. We will not refund you for last minute cancellations. We also do not accept returns. Once the meals leave our kitchen, they cannot be returned to us. If we cannot reach your delivery location, we will not be able to refund you. It is advise that you provide us with specific delivery instructions before your first delivery is scheduled. 

© 2018 by Earth. 

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